Where do I put in my promotion code?
When you’ve selected the print you want to purchase under the “Projects” page, click on the orange button titled “Promotions” with the white star next to it – its on the right side of the page, right under the name of the print. Promotion codes must be entered before the item is added to the cart.

I want to order a package but the promotion code isn’t applying the discount. What do I do?
Package deals are already heavily discounted so no further promotional discount are available at this time.

Can I pay with check or money order?

If you live in the DC metro area, feel free to come by Timeplots and pick-up your prints in person, and pay any way you’d like.  Everywhere else, we take Visa, Mastercard, and American Express.

Can I track the package internationally?
All of our packages ship via USPS First Class International Mail.  To send via registered international mail or UPS, please let us know.

Can I get my delivery rushed?
Orders are processed within 2-3 business days and then shipped via UPS. If you need your order to arrive faster, please select the appropriate shipping method. If you live in the DC metro area and want to pick up your prints, please let us know.

What is the return policy?

If you are unsatisfied with your Timeplot for any reason, please let us know. We will refund your money (excluding shipping costs) or replace your product with no questions asked within 30 days of your purchase. Customers requesting a refund or replacement must send back the print to us in its original packaging; your account will be refunded or a replacement will be shipped as soon as we receive the original. Returns may be sent to the following address:

Timeplots, LLC
Return Requests
1225 Eye Street NW, Suite 1225
Washington, DC 20005

Can I cancel my order?
If the order has not shipped, you can cancel your order by contacting us.

What should I do if I can’t track my print, it doesn’t arrive, or it is damaged?
If you find you have any of these problems, please contacting us. In your message please include your name, order number, the date you placed the order, a telephone and email where you can be reached, and the nature of the problem. If the print is damaged, please include a short description of the damage. We will respond to all problems within 24 hours.